Payment and delivery times

Online Orders

It is very easy and fast to order through the MATILDA online store .

Below you can find some useful information.

For other questions, please do not hesitate to contact info@matildajewellery.com

 

Delivery times

Continental Portugal

MRW Expected delivery 2 to 4 working days Delivery costs €4.85, however orders over €100 will enjoy free shipping.

MRW Urgent Expected delivery in just 24 hours after shipment (working days) For Saturday deliveries, please contact info@matildajewellery.com Urgent delivery costs €15 and is only available to certain locations.

Lisbon

In-store pick-up Store delivery in 5 to 8 business days after ordering online. Pick-up at Nossa Concept: Rua da Misericórdia 68, 1200-332 Lisbon

Batch - 2h Express Delivery Delivery in 2 hours. Service available from Monday to Friday . Limited to existing stock at Nossa Concept. It costs €6.20 and is available for all postcodes starting with 1.

Batch - Same Day Same day delivery, as long as the order is placed by 1pm (otherwise it will be shipped on the next working day. Service available from Monday to Friday . Limited to existing stock at Nossa Concept. It costs €4.85 and is available for Lisbon, Cascais and Oeiras.

Madeira and Azores​

CTT - Registered Mail Delivery 3 to 7 business days Delivery costs €3.95, however orders over €100 will enjoy free shipping.

Spain

MRW Expected delivery between 1 to 3 working days Delivery costs €5.60, however orders over €100 will enjoy free shipping.

European Union

CTT - Registered Mail Expected delivery in 20 working days. Delivery costs €8.00.

TNT (Fedex Express) Expected delivery in just 2 to 5 working days. This express delivery costs from €20.75 (only available for some countries).

rest of the world

CTT - Registered Mail Expected delivery in 30 working days (depending on Customs and processing in the destination country). Delivery costs €10.85.

TNT (Fedex Express) Expected delivery in just 5 to 7 business days. This express delivery costs from €19.75 (only available for some countries). Calculated at checkout.

Customizations delay order delivery by 7-15 days.

We work hard to get your order delivered as soon as possible. During festive or busy seasons, delivery of orders may take a little longer than usual due to the large number of orders.

If a problem arises, do not hesitate to contact us so that we can help.

Exchanges and Returns

To make an exchange or return, the product must be new, unused and in its original packaging. Must have all tags where applicable.

You can make an exchange or refund up to 15 days after receiving the order. If you have made a purchase in a store, you can exchange or return it up to 15 days after purchase.

Orders placed in December may be exchanged up to 30 days after purchase. Return deadlines remain 15 days. No exchanges or returns will be accepted for personalized pieces that are not in new condition, that have been used, that are not in new condition, without the original packaging or without labels. Proof of purchase is essential.

Please provide proof of purchase for any exchange or return.

The amount referring to a return will be returned to the payment method initially chosen at the time of purchase. Returns may take approximately 5-12 business days, depending on the payment method.

ordering process

From the moment the order is completed (after confirmation of payment), it will be prepared and shipped. You will receive a shipping confirmation email, with its tracking number, so that it is possible to follow its route.

Your order must be delivered within 48 hours of shipment, if the destination is in mainland Portugal, and 3 to 5 working days with destination in the Islands (except festive seasons or high influx in which this process may undergo some change).

It is suggested that you pay attention to the delivery after receiving the shipping confirmation.

The order will be sent to the recipient and address indicated. The address referred to is the sole responsibility of the customer. In case it is returned, the costs of re-shipping will be borne by the customer.

The products will be sent in MATILDA boxes, not necessarily being sent a box per product. If you so wish, you must indicate before completing your order (discount periods are excluded).

For any queries regarding urgent orders please contact info@matildajewellery.com

payment methods

You can choose to pay for your purchase using MB Way, card (via stripe), PayPal or Bank Transfer after clicking FINALIZE THE PURCHASE .

Orders whose payment is completed via MB Way, Card or PayPal will be immediately followed up as payment is collected automatically.

If you choose Bank Transfer, the items in your order will be reserved for 48 hours, until payment is confirmed. You will be able to find the payment details on the order confirmation page, when you finish the checkout.
Your order will be shipped as soon as payment is confirmed. If it is not possible to send proof of payment to info@matildajewellery.com, please contact us so that the order is considered paid as soon as possible.
After 48 hours, if payment has not been completed, your items will no longer be reserved and your order will be cancelled.

size guide

Discover your ideal ring size before completing your order.

Click here to view the Ring Size Guide.

care to be taken

Learn more about caring for your silver jewelry.

Click here to see our care recommendations.

We are at your disposal

For further questions and clarifications, do not hesitate to send an email to info@matildajewellery.com

We will respond as soon as possible!

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See all terms and conditions here .

By placing an order you are accepting these terms and conditions.